سياسة الخصوصية

Effective Date: September 19, 2026
Last Updated: September 19, 2026

Automotive Index / TianHe (“Automotive Index”, “TianHe”, “we”, “us”, or “our”) respects your privacy and is committed to protecting personal information collected through our website, communications, advertising activities, and related services.

This Privacy Policy explains what information we collect, how we use it, how we share and protect it, and the choices and rights available to you.

This Privacy Policy applies to our website:

https://automotive-index.com/

and to communications and services connected with our website, including interactions through Facebook, Instagram, WhatsApp, Telegram, email and other communication channels.

1. Who We Are

Automotive Index / TianHe provides vehicle export, sourcing and related business services to automobile dealers, importers, wholesalers and other business customers in international markets.

Website:

https://automotive-index.com/

Business operator:

GANSU TIANHE INDUSTRY (GROUP) CO., LTD.

Registered address:

مطار شيهوانغ أفينيو الشرقي

TIANSHUI, North West China | Gansu 741020

الصين

Privacy contact:

contact@automotive-index.com

2. Information We Collect

We may collect personal information that you provide directly to us, information generated when you use our website, and information received through third-party platforms that you choose to use to communicate with us.

2.1 Information You Provide Directly

When you submit an inquiry, request a quotation, contact us, or communicate with our sales team, we may collect information such as:

اسم
Company or business name
Country or region
Email address
Telephone number
WhatsApp contact information
Telegram contact information
نوع المشتري
Vehicle models you are interested in
Requested vehicle quantity
New or used vehicle preference
Destination country, city or port
Preferred Incoterm, such as FOB, CIF or DAP
Purchase timeline
Budget information
Questions, messages or other information you choose to provide

You are not required to provide information that is not necessary for your inquiry.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

IP address
Browser type and version
Device type
Operating system
Language settings
Approximate geographic region
Referring website or advertising source
Pages viewed
Links or buttons clicked
Date and time of visits
Session information
Cookie identifiers
Advertising and analytics identifiers

We may use cookies, pixels, tags and similar technologies to collect this information.

4. Information Received Through Meta Platforms

We may use services and technologies provided by Meta Platforms, Inc. and its affiliates, including Facebook, Instagram, WhatsApp and Meta Business Tools.

Depending on how you interact with us and the permissions or features being used, we may receive or process information such as:

Meta user or account identifiers
Public profile information
Facebook or Instagram Page-related information
Information you voluntarily provide through Meta lead forms
Contact information submitted through advertisements
Messages you send to our business accounts
WhatsApp messages and associated communication information
Advertising campaign and attribution information
Interaction or conversion events associated with our website
Other information authorized by you or made available through Meta’s Platform

We only process Meta Platform Data for legitimate business purposes associated with providing our services, responding to inquiries, operating our business, measuring advertising performance and maintaining our integrations.

We do not use Meta Platform Data for purposes that are materially inconsistent with this Privacy Policy.

5. Meta Pixel and Meta Business Tools

Our website may use Meta Business Tools, including the Meta Pixel and/or Meta Conversions API.

These technologies may allow us and Meta to receive information relating to activity on our website, such as:

Visiting a webpage
Viewing vehicle information
Clicking contact buttons
Submitting an inquiry form
Starting a WhatsApp or other communication
Advertising source information
Device and browser information
IP address
Cookie or advertising identifiers
Conversion events

Where supported and appropriate, contact information sent through server-side advertising integrations may be hashed before being transmitted.

We may use this information to:

Measure advertising performance
Attribute inquiries to advertising campaigns
Understand how visitors use our website
Improve advertising effectiveness
Create or measure advertising audiences
Prevent duplicate conversion reporting

Meta processes information it receives according to its own applicable terms and privacy policies.

We do not intentionally send sensitive personal information to Meta through Meta Business Tools.

6. Google Analytics and Google Tag Manager

We may use Google Analytics, Google Tag Manager and related Google technologies to understand how visitors interact with our website.

Information processed through these services may include:

Device and browser information
Approximate location
Website activity
Traffic source
Session information
Interaction events
Advertising campaign information

We use this information primarily for analytics, website improvement and marketing measurement.

Google processes information according to its own privacy policies and applicable service terms.

7. How We Use Personal Information

We may use personal information for the following purposes:

Business inquiries

To:

Respond to inquiries
Identify customer requirements
Provide vehicle information
Prepare quotations
Discuss vehicle availability
Discuss export and logistics arrangements

Customer communications

To communicate with you through:

بريد إلكتروني
Telephone
واتساب
برقية
Facebook
Instagram
Other communication channels that you choose to use

Vehicle export services

To facilitate activities such as:

Vehicle sourcing
Vehicle sales
Export documentation
Shipping arrangements
Logistics coordination
Inspection arrangements
Customer support

Website operations

To:

Operate and maintain our website
Diagnose technical problems
Prevent fraud and abuse
Maintain security

Analytics

To understand:

Website traffic
User behavior
Advertising sources
Conversion performance
Website effectiveness

Advertising

To:

Measure advertising campaigns
Improve advertising performance
Understand which advertisements generate inquiries
Create advertising audiences where legally permitted

Legal and compliance purposes

To:

Comply with legal obligations
Respond to lawful government requests
Protect our legal rights
Detect or prevent fraud, abuse or security incidents

8. Legal Bases for Processing

Where applicable data protection laws require a legal basis for processing personal information, we may rely on one or more of the following:

Consent

For example, where you consent to certain cookies, advertising technologies or marketing communications.

Pre-contractual or contractual necessity

Where processing is necessary to respond to your request, prepare a quotation, or provide requested products or services.

Legitimate interests

Including legitimate interests in:

Operating our business
Responding to B2B inquiries
Improving our services
Measuring advertising performance
Securing our website
Preventing fraud

We consider the impact on your privacy when relying on legitimate interests.

Legal obligations

Where processing is required under applicable law or regulation.

9. How We Share Information

We do not sell personal information for monetary compensation.

We may disclose information to third parties where reasonably necessary for legitimate business operations.

These may include:

Google

Including Google Analytics, Google Tag Manager and related services.

Website and infrastructure providers

Including:

Web hosting providers
Cloud infrastructure providers
Website security providers
Database providers
Email providers

Communications providers

Such as providers that enable email, messaging, WhatsApp or other customer communications.

Logistics and business partners

Where necessary to fulfill a genuine business request, information may be provided to relevant:

Shipping companies
Freight forwarders
Vehicle suppliers
Inspection providers
Customs or export service providers
Other parties involved in completing a vehicle transaction

We disclose only information reasonably necessary for the relevant purpose.

Authorities and legal requirements

We may disclose information where reasonably necessary to:

Comply with applicable law
Respond to a valid legal process
Protect our legal rights
Prevent fraud or security incidents
Protect the rights or safety of users or others

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may be used for:

Essential website functionality
Website preferences
Security
Traffic analytics
Advertising measurement
Conversion attribution

Some cookies may be placed by third-party providers such as Meta or Google.

Where required by applicable law, advertising or non-essential analytics technologies will be used subject to appropriate consent mechanisms.

You may also control cookies through your browser settings.

Blocking certain cookies may affect some website functions.

11. Advertising Privacy Choices

Depending on your jurisdiction, the transmission of information to advertising and analytics providers may be legally classified as “sharing” or similar processing for targeted advertising purposes.

Where applicable, you may request that we stop or restrict such processing.

You may also manage advertising preferences directly through platforms including Facebook, Instagram and Google.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Unless a longer period is necessary because of an ongoing business relationship, legal obligation, dispute or legitimate business requirement:

General B2B inquiry information will normally be retained for up to 24 months after our last meaningful interaction with you.
Website and technical logs may be retained for shorter periods appropriate for security and analytics purposes.
Transaction, accounting, customs, contractual or export records may be retained for longer periods where required by applicable law.
Meta Platform Data will not be retained after it is no longer necessary for a legitimate permitted business purpose.

Where you validly request deletion, we will delete or anonymize applicable personal information unless retention is required or permitted by law.

13. Meta Platform Data Retention and Deletion

We process information obtained through Meta Platform only for purposes described in this Privacy Policy.

We will make reasonable efforts to keep applicable Meta Platform Data accurate and up to date.

We will delete applicable Meta Platform Data when:

It is no longer necessary for the legitimate purpose for which it was collected;
You request deletion;
Meta requires us to delete it;
We discontinue the relevant service or integration; or
Applicable law requires deletion.

Where information must be retained because of a legal obligation, we may retain only the information and for the period required by that obligation.

14. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Request restriction of processing
Object to certain processing
Withdraw consent
Request information about how your data is used
Request a copy of certain personal information
Opt out of certain advertising uses
Lodge a complaint with an applicable data protection authority

We will not discriminate against you for exercising applicable privacy rights.

15. Data Deletion Requests

Any user, regardless of country or region, may request deletion of personal information that we hold about them.

This includes information obtained through Facebook, Instagram, WhatsApp or other Meta Platform services.

To request deletion, contact:

Email: [Privacy Email]

Use the subject:

Data Deletion Request

Please include enough information for us to identify the relevant records, such as:

اسمك
Email address
Phone number
WhatsApp number
Telegram username
Facebook or Instagram account name, where applicable
The approximate date you contacted us
The service or channel you used

Do not send passwords or sensitive authentication information.

We may need to verify your identity before completing a deletion request to protect personal information from unauthorized deletion.

After verification, we will delete or anonymize applicable personal information unless we are required or permitted to retain specific records under applicable law.

We aim to process valid deletion requests within 30 days, subject to applicable legal requirements.

If you previously authorized access through a Meta service, you may also remove that authorization through the privacy, application or business integration settings provided by Meta.

Removing a Meta integration may stop future information sharing but may not automatically delete information that we previously received. To request deletion of information already held by us, please follow the procedure above.

16. Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against:

Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction

However, no online transmission or storage system can be guaranteed to be completely secure.

17. International Data Transfers

Automotive Index operates internationally.

Your information may therefore be processed or stored in countries other than the country in which you reside.

Where required by applicable law, we use appropriate measures designed to protect personal information transferred internationally.

18. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including:

Facebook
Instagram
واتساب
برقية
Google
Logistics providers
Other external services

Those services operate under their own terms and privacy policies.

This Privacy Policy does not govern information collected independently by those third parties.

19. Children’s Privacy

Our website and services are intended for business customers and are not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review and, where appropriate, delete the information.

20. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, technologies, services or legal obligations change.

When we make material changes, we will update the Last Updated date at the top of this page.

We encourage users to periodically review this Privacy Policy.

21. Contact Us

For questions about this Privacy Policy, privacy rights or personal data requests, contact:

Automotive Index / TianHe

Company: GANSU TIANHE INDUSTRY (GROUP) CO., LTD.

Website:
https://automotive-index.com/

Email:
contact@automotive-index.com

Address:

مطار شيهوانغ أفينيو الشرقي

TIANSHUI, North West China | Gansu 741020

الصين

For data deletion requests, please use the subject:

Data Deletion Request